E-Commerce Operations

Lincolnshire On-site Growing Online Business

The Opportunity

A well-established and growing e-commerce business is looking to add to its operations team.

This is a key role at the centre of the business, managing the flow of online orders, keeping customers informed, and ensuring everything runs smoothly from order to delivery.

You will be joining a stable, well-run company with a strong reputation, where accuracy, organisation and reliability are valued.

If you enjoy structured, fast-paced work and take pride in getting things right, this is a solid opportunity to build a long-term career in e-commerce operations.

What You Will Be Doing

• Managing and processing a high volume of online orders across multiple sales channels
• Using Linnworks and internal systems to track orders, stock and fulfilment
• Ensuring all orders are accurate, on time, and completed to a high standard
• Handling customer queries by email and telephone, providing clear and professional updates
• Resolving delivery, returns and order queries efficiently
• Working closely with couriers, suppliers and internal teams to keep operations running smoothly
• Maintaining high levels of data accuracy and system input
• Supporting improvements to processes and day-to-day operations

What We Are Looking For

• Experience in e-commerce, order processing, customer service or a similar operations role
• Strong organisation and attention to detail
• Comfortable managing workload in a fast-paced, process-driven environment
• Confident communicator across email and phone
• Experience using Linnworks or a similar platform would be an advantage
• A reliable and consistent approach to work

The Person

• Methodical and process-driven
• Takes ownership and sees tasks through properly
• Calm under pressure and able to prioritise
• Positive, practical and team-focused
• Takes pride in accuracy and doing things right first time

Why Join

• Established and financially stable business
• Clear, structured role with defined responsibilities
• Supportive team and working environment
• Genuine opportunity to develop within e-commerce operations