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First Line IT Support Analyst

Posted: 16/07/26
Recruiter:Intec Select Ltd
Reference:3140403736
Type:Permanent
Disciplines: Analyst
Salary:£30,000 - £40,000 Annual
Location:London
Description: First Line IT Support Analyst 30,000 - 40,000 London (5 Days Onsite) Global Brand

Are you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London.

This is an excellent opportunity for someone with around 1+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations.

The Role
As the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience.

Key Responsibilities
  • Provide 1st line IT support to users across the London office
  • Log, categorise and prioritise helpdesk tickets through the IT service management system
  • Troubleshoot hardware, software and user access issues
  • Perform password resets and general user administration
  • Deliver deskside support for local users and remote support for international teams
  • Support and administer Intune-managed devices
  • Maintain meeting room and shared office IT equipment
  • Manage IT asset inventory and equipment procurement
  • Collaborate with global technology teams on projects, rollouts and service improvements
  • Support security best practices and compliance initiatives
  • Contribute to continuous improvement across IT operations and user satisfaction
What We're Looking For
  • At least 1 year of experience in an IT Support or Service Desk role
  • Strong knowledge of Windows operating systems
  • Experience with Microsoft 365 and SharePoint administration
  • Excellent troubleshooting and problem-solving abilities
  • Strong communication and customer service skills
  • Ability to work independently and manage priorities effectively
  • A proactive mindset and genuine enthusiasm for technology
  • Team player who enjoys helping others and delivering first-class support
What's On Offer?
  • Salary of 30,000 - 40,000
  • Exposure to international IT operations
  • Supportive and collaborative team environment
  • Opportunity to develop your technical skills and career
  • Work with modern Microsoft technologies and global infrastructure
First Line IT Support Analyst 30,000 - 40,000 London (5 Days Onsite) Global Brand

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