Engagement Lead - Service Delivery

Engagement Lead - Service Delivery

Location: London/Hybrid

My client is looking for a highly experienced Engagement Lead to join a growing consultancy and play a pivotal role in delivering transformational outcomes for some of the UK's most recognised organisations.
As Engagement Lead, you will act as a key member of their consulting team, working directly with senior client stakeholders to analyse complex environments, lead consulting engagements, and deliver high-quality outcomes against defined timelines. The successful candidate will combine consulting expertise with specialist methodologies to help transform IT and digital capabilities.

As Operational Engagement Lead you will:

• Lead senior-level client engagements and consulting assignments.
• Analyse complex IT and digital operating environments.
• Produce high-quality deliverables, presentations, and client-facing documentation.
• Drive digital transformation and organisational change initiatives.
• Build trusted relationships with senior stakeholders and decision-makers.

• Extensive expertise within a consulting or advisory environment.
• Proven experience delivering consultative engagements and client-focused outcomes.
• Expertise in one or more of the following areas:
  • IT & Digital Operating Model Development
  • Process Design
  • Organisation Design
  • Service Integration
  • SIAM
  • Service Management
• Experience leading digital change and IT transformation programmes.
• Strong senior stakeholder management skills, including business case development and approvals.
• Experience managing IT and digital teams at a senior level.
• A solid understanding of modern Service Management practices.