Application Support Engineer - Microsoft 365

We are seeking a highly organised and detail-oriented Application Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services particularly Entra ID, SharePoint, and PowerShell scripting.

The ideal candidate will combine technical support capabilities with strong client-facing communication, showing initiative in solving problems and managing processes from start to finish.

• Support initial setup of client environments, including user accounts and site configurations.
• Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint configurations).
• Act as liaison between clients and development teams to escalate and resolve issues.
• Advise on Microsoft 365 tenancy best practices.
• Assist with data import into SharePoint, resolving any issues that arise.
• Execute PowerShell scripts for bulk changes across customer environments.

• Serve as an internal escalation point for 1st Line Support queries.
• Collaborate with the Support team on resolving complex Microsoft 365-related issues.
• Automate routine or repetitive tasks to improve operational efficiency.

• Maintain internal knowledge bases and troubleshooting documentation.
• Ensure accurate recording of client tenancy configurations and technical notes.

• Strong client service orientation and attention to detail.
• Ability to work independently and as part of a collaborative team.
• Proven ability to perform under pressure in a fast-paced environment.
• Self-starter with a proactive, hands-on approach to tasks.
• Experience managing multiple concurrent projects to tight deadlines.
• Excellent written and verbal communication skills.
• Confident in leading meetings and presenting solutions to clients.
• Solid analytical and troubleshooting skills.

• Microsoft SharePoint Advanced understanding of site configurations and permission management.
• Microsoft Entra ID Experience with identity and access management and tenant setup.
• PowerShell Proficient in scripting and task automation.

• Microsoft Exchange Online
• Microsoft Purview
• Microsoft Teams
• Microsoft Copilot

• 25 days annual leave + public holidays + your birthday off
• Professional development opportunities
• Private medical insurance
• Dental insurance
• Life assurance
• 3 days office based - Manchester City Centre Office