Helpdesk Coordinator

Up to £34,000 Permanent

A fantastic opportunity has arisen for an organised, confident and personable Helpdesk Coordinator to join a leading company based in Tadworth.

We're looking for someone who enjoys keeping things running smoothly, providing excellent customer service and coordinating engineers effectively. You'll be a key point of contact for customers and clients while managing the day-to-day administration that keeps the helpdesk operating efficiently.

If you're someone who can communicate confidently at all levels, enjoys being part of a busy team and appreciates a bit of office banter along the way, this could be the role for you!

As Helpdesk Coordinator, your responsibilities will include:

• Coordinating and managing engineers' daily schedules, covering both reactive and preventative maintenance
• Acting as the first point of contact for customers and clients, handling telephone calls, emails and general queries
• Managing engineers' diaries and allocating jobs efficiently
• Completing general administration, including reviewing reports, filing and ordering parts through the internal system
• Uploading and allocating documents to online systems, ensuring records are accurate and kept up to date
• Preparing paperwork and documentation for site audits
• Assisting with expense forms and managing holiday and sickness records
• Coordinating vehicle issues and arranging servicing and maintenance bookings
• Liaising with engineers, customers and internal teams to ensure jobs are completed efficiently
• Providing general support to the wider team as required

We're looking for someone who is:

• Ideally experienced in a helpdesk, scheduling, coordination or similar administrative role - although this isn't essential
• Confident, polite and professional, with excellent communication skills
• Organised and able to manage multiple tasks and changing priorities
• IT literate and comfortable using computer-based systems
• Customer-focused with a friendly and approachable manner
• A team player with a positive attitude and a good sense of humour
• Educated to GCSE level, with grades C or above
• A driver with a full driving licence

This is a varied Helpdesk Coordinator role within a friendly and busy team, where no two days are the same.

If you're organised, enjoy working with people and are looking for a role where you can make a real difference to the smooth running of a busy helpdesk, we'd love to hear from you.