Incident & Problem Manager - ServiceNow

£475-£525 per day | 3-6 months | On-site/Hybrid

Talent Today are looking for an experienced Interim Incident & Problem Manager to support a major warehouse and supply chain transformation programme.

The role will bring greater structure, governance and control to Incident and Problem Management within a busy operational environment.

• Own and coordinate Incident & Problem Management processes.
• Manage incident life cycles through ServiceNow.
• Improve ticket quality, hygiene, updates and closure times.
• Identify recurring incidents and link them to formal Problem records.
• Coordinate Root Cause Analysis (RCA) and permanent resolution.
• Work closely with Operational Support and Hypercare teams.
• Provide clear reporting, escalation and stakeholder communication.
• Support Major Incident Management when required.

• Strong Incident & Problem Management experience.
• Good understanding of ITIL processes.
• ServiceNow or similar ITSM platform experience.
• Excellent stakeholder management and communication.
• Strong process, data and reporting discipline.
• Warehouse/logistics experience is beneficial but not essential.

This is not a hands-on technical support role. You'll coordinate and drive resolution rather than diagnose or implement technical fixes.

Contract: 3-6 months
Rate: £475-£525 per day
Location: Predominantly on-site initially, with potential to move to circa 3 days on-site.
Start: ASAP

Interested? Please contact Gary Wills at Talent Today with your latest CV, availability and day rate.

Talent Today are acting as a recruitment company in relation to this position