L3 Voice Operations Engineer

Position: L3 Voice Operations Engineer
Location: Glasgow (Hybrid)
12 months contract position

L3 Voice Operations Engineer responsible for supporting global voice infrastructure. Level 3 troubleshooting, analysis, and remediation. Collaborate with global operations and engineering teams to support end user and back-office infrastructure. Facilitate regular project work, life cycle management, regular system maintenance and upgrades. Will be required to work weekends.

Requirements:

• Familiarity with ITIL framework, including Incident, problem, and change management.
• Demonstrable expertise in Cisco Unified Call Manager (CUCM) 12.x and beyond including IP-endpoints, Cisco Jabber, and Jabber Mobile.
• Extensive knowledge of voice, packetized voice and related protocols (SIP, MGCP, ISDN), session management and call routing
• Avaya System Manager and Session Manager
• 5 years of experience in working with enterprise base voice and data
• Cisco CCNP Collaboration level knowledge (certification is not a must)
• Communicate with business units during projects and incidents.
• Operational acceptance of new deployments and creating technical documentation for as built environment.
• Tracking work activity in Service Now ticketing system.

Skills Desired:

• CUCM
• Cisco UCCX
• IPC, Private Wires
• IPC Unigy Trading System, NICE Voice Recording