| Description: |
On behalf of National Savings & Investments, we are looking for a Technical Governance and Operations Manager (Inside IR35) for a 6 months contract based hybrid either in London, Lytham, Durham or Glasgow. Office attendance is about 2 days a week.
NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £218 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.
A small company with a big reach. We care for colleagues, respect one another, invest in our people and manage talent effectively.
This role is subject to Baseline Personnel Security Standard and financial credit checks.
Role Profile:
To join a major financial services and public sector organisation. This role sits at the heart of live technology operations, providing technical governance, assurance, and oversight across critical customer-facing and business services.
Working across multiple business domains, you will ensure that technical services, suppliers, data platforms, cloud environments, and operational processes remain fit for purpose, secure, compliant, and capable of supporting millions of customer transactions and interactions.
This is a highly technical leadership role requiring someone with current hands-on knowledge of enterprise technology landscapes, cloud platforms, data flows, banking platforms, and operational service governance.
You will act as a trusted advisor to both internal technology teams and strategic suppliers, ensuring operational stability while supporting ongoing transformation and cloud migration initiatives.
As a Technical Governance and Operations Manager, your main responsibilities will be to:
. Provide technical oversight and assurance across live operational services, ensuring systems remain stable, secure, resilient, and compliant.
. Review, challenge, and approve technical change requests, ensuring proposed solutions meet operational, security, architectural, and customer requirements.
. Assess the impact of system changes on live services, customers, data flows, and operational performance.
. Work closely with suppliers including outsourced technology partners to ensure contractual obligations, service levels, and technical standards are achieved.
. Provide technical governance across cloud, on-premise, web, mobile, infrastructure, and data platforms.
. Analyse end-to-end data flows, integrations, and dependencies across complex enterprise systems.
. Support technology teams by offering technical guidance on service design, operational readiness, risk management, and solution assurance.
. Ensure services comply with regulatory, governance, security, and operational standards.
. Review incident trends, operational risks, and service performance metrics to identify opportunities for improvement.
. Collaborate with solution architects, technical architects, operations teams, security specialists, and suppliers to maintain service quality.
. Evaluate the operational impact of new technologies, platform enhancements, and transformation initiatives.
. Support cloud migration activities by ensuring well-governed and operationally robust solutions are delivered.
. Act as a technical escalation point for operational issues affecting critical business services.
Essential:
. Proven experience managing and assuring complex live production technology services within large enterprise environments.
. Strong technical knowledge across web applications, mobile platforms (iOS/Android), enterprise systems, databases, integrations, and infrastructure.
. Experience working with AWS and/or Azure, including cloud operations, governance, resilience, and migration programmes.
. Strong understanding of end-to-end data flows, data platforms, system integrations, and information management.
. Ability to assess technical change requests, challenge solutions, and evaluate operational, security, and business risks.
. Strong supplier and vendor management experience within outsourced or multi-supplier environments.
. Excellent stakeholder management and communication skills, with the ability to engage technical and non-technical audiences.
Desirable:
. Experience within banking, financial services, savings, payments, or highly regulated environments.
. Oracle database experience.
. SQL knowledge and an understanding of database structures and performance considerations.
Please be aware that this role can only be worked within the UK and not Overseas.
Disability Confident
As a member of the Disability Confident Scheme, NS&I guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
Armed Forces Covenant
National Savings & Investments guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".  |
