1st Line IT Support

1st Line Support Engineer

Our client is recruiting for a 1st Line Support Engineer to join a busy IT team supporting users across the business. This is a great opportunity for someone with strong customer service skills and previous IT support experience who us looking to further develop their technical knowledge in a varied, hands-on role.

You'll act as a key point of contact for end users, providing day-to-day support across a range of technologies while working closely with the wider IT team to ensure systems remain reliable, secure and effective.

What We're Looking For

• Deliver first-line technical support to users across the business.
• Log, troubleshoot and resolve IT issues relating to hardware, software and business applications.
• Support users both remotely and onsite, ensuring a high level of customer service.
• Escalate more complex incidents where required whilst maintaining ownership of tickets.
• Assist with device setup, deployment and user onboarding activities.
• Work collaboratively with the wider IT team to maintain stable and efficient IT services.
• Contribute to documentation, system improvements and IT best practices.

Experience Required

• Previous experience in a 1st Line Support, IT Support Technician or Service Desk role.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Experience troubleshooting desktops, laptops, mobile devices and peripherals.
• Ability to diagnose and resolve technical issues in a structured manner.
• Excellent communication and customer service skills.
• Strong problem-solving ability and a proactive approach to support.

Apply now to not miss out!

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If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.