| Description: |
Technical Support Engineer Our client is looking for a Technical Support Engineer to join their Technical & Quality team, providing expert technical guidance and support across a product portfolio. This role would suit someone with a strong technical understanding of LED lighting, luminaires and associated electrical systems, who enjoys solving technical problems and delivering excellent customer service. As a Technical Support Engineer, you will need to have/be: - Demonstrate strong fault-finding, diagnostic and problem-solving skills.
- Communicate technical information clearly to both technical and non-technical audiences.
- Take a proactive, customer-focused and solution-oriented approach to technical support.
- Manage multiple priorities effectively while maintaining a high level of organisation and accuracy.
- Work confidently both independently and collaboratively as part of a team.
- Have a strong technical understanding of LED lighting products, luminaires, lighting controls and associated electrical systems.
- Have basic knowledge or experience within the lighting industry.
- Have previous experience in a Technical Support Engineer or similar technical support role, ideally within lighting, electrical, manufacturing or construction.
- Have electrical qualifications or practical electrical installation experience an have knowledge of lighting controls and emergency lighting systems (desirable).
Details: - Salary: Up to 33, 000
- Working Hours: Full Time, Monday - Friday
- Location: Tamworth (on site)
- Duration: Permanent
As a Technical Support Engineer, you will: - Provide technical support across luminaires, lighting controls, emergency lighting and associated products.
- Respond to technical enquiries by telephone, email, online platforms and site visits where required.
- Diagnose and resolve product, installation, commissioning and performance-related issues.
- Guide customers through troubleshooting processes to achieve effective and timely resolutions.
- Provide technical advice and support to internal sales teams and external customers.
- Assess customer requirements and recommend appropriate lighting solutions.
- Support customers with product selection, technical specifications, compliance and application guidance.
- Interpret technical drawings, wiring diagrams, specifications and installation documentation.
- Assist with product application, installation, commissioning and performance queries.
- Create, review and maintain technical literature including datasheets, installation instructions, technical bulletins and product guides.
- Work closely with Product Development, Quality and Manufacturing teams to investigate technical issues and identify root causes.
- Maintain accurate records of customer enquiries, investigations and resolutions.
- Analyse recurring technical issues and recommend improvements to product quality and customer experience.
- Support the development and maintenance of technical product information and databases.
- Share technical knowledge and best practice across the wider business.
- Maintain awareness of relevant lighting industry standards, regulations and emerging technologies.
Benefits of working as a Technical Support Engineer: 24 days annual leave + bank holidays Option to purchase up to 5 additional days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking  |
