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Technical Manager

Posted: 12/09/26
Recruiter:Brampton Recruitment Ltd
Reference:3174185228
Type:Permanent
Disciplines: IT Manager
Salary:£50,000 Annual
Location:Middlewich, Cheshire
Description: An established IT services business providing managed IT support, technical projects and related services to business customers. The company operates a customer-focused technical team and supports clients with their ongoing IT requirements, projects and service delivery.

Job Description:
  • Take overall responsibility for the delivery of IT support, projects and managed services to business customers.
  • Lead, manage and develop the technical team, including recruitment, onboarding, training, one-to-ones and appraisals.
  • Allocate and schedule technical resources to ensure operational and project requirements are met.
  • Monitor service delivery and ensure the team consistently meets agreed customer SLAs and operational targets.
  • Monitor and report on key performance indicators (KPIs), identifying opportunities for continuous improvement.
  • Maintain accurate and up-to-date customer documentation, service tickets and contract records.
  • Build strong relationships with customers and act as a key technical contact for senior stakeholders.
  • Lead technical discussions during the sales process, supporting hardware, software and project requirements.
  • Conduct regular customer reviews, present service performance and identify opportunities for service improvements or additional solutions.
  • Act as the escalation point for complex technical issues, providing hands-on technical support where required.
  • Maintain a strong understanding of the technologies and services supported by the business.
  • Help develop and maintain technical standards, processes and documentation.
  • Work closely with senior management to plan future resource requirements, recruitment and staff training.
  • Promote a collaborative, professional and customer-focused culture within the technical team.
Candidate Requirements:
  • Proven experience working within an MSP environment.
  • Experience using managed service tools such as Kaseya, Autotask or equivalent.
  • Strong communication and presentation skills, with the confidence to engage with company owners and senior stakeholders.
  • Proven experience recruiting, managing and developing a technical team.
  • Full, clean UK driving licence.
  • Experience with ticketing/PSA platforms and RMM integrations is desirable.
  • Additional vendor certifications, such as Microsoft Modern Workplace, Azure or Cisco, are desirable.
  • Commercial experience working with gross profit or target-driven bonus structures would be advantageous.
This role is commutable from: Middlewich, Cheshire and surrounding areas.

This role would suit candidates with the following experience: Technical Manager, IT Manager, Service Delivery Manager, MSP Manager, IT Service Manager, Senior IT Support Manager

Hours: Monday Friday 9:00 am - 5:00 pm
Salary: up to £50,000 DOE Per Annum

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

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