Strategic Services Lead

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We're looking for an experienced strategic and service design leader, confident working with health information, digital and frontline services, to join our National and Digital Services team. You'll lead a small, committed team and work closely with colleagues across the charity to make sure our information really works for adults, young people and children with arthritis and those who support them.

About the role
As Strategic Services Lead, you will shape how Arthritis UK's health information and related education and support resources are designed, delivered and used across the charity. You'll ensure that people with arthritis, their families and carers can easily find and use trusted, accessible information wherever they come into contact with us.

Working at a strategic, service design level, you will lead the vision and strategy for our health information, and how it underpins our services, programmes and digital products. You'll design and coordinate clear information and service pathways so that support feels joined up from first contact through to ongoing self management.

You will oversee our health information governance, including maintaining Patient Information Forum (PIF TICK) accreditation and structured review cycles, so our content remains accurate, trusted and up to date. You will line manage the Health Information Manager and Health Information Services Manager, planning resources across both teams to balance review work, new development and programme needs.

You'll also work closely with colleagues in Communities and Partnerships, Young People and Families, Professional Engagement and Education, and Digital and Data teams. Together, you'll embed information into services and products, strengthen our trusted digital content in a changing online landscape, and involve people with lived experience of arthritis to ensure our information is relevant, inclusive and impactful.

About you
If your knowledge, skills and experience include the following then we would love to hear from you:

• Significant experience in strategic information management and design, for example in health or patient information, health content or health communications.
• Proven experience in service or programme design, especially designing information journeys or support pathways in health or care settings.
• Strong track record of leading multi disciplinary work across content and service delivery.
• Excellent stakeholder management skills, with a collaborative and solutions focused approach.
• Excellent strategic thinking skills, able to see how content, services and channels interlink.
• Strong communication skills, able to explain complex topics and design choices to different audiences, including senior leaders.

Desirable, but not essential:

• Experience with PIF TICK (or equivalent health information quality standards) and formal review processes.
• Experience in self management support, behaviour change interventions, structured education or digital health products.
• Knowledge of arthritis or musculoskeletal conditions, and a passion for improving the lives of people with long term conditions.

As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings.

As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.