Senior Service Designer

A Government organisation is for a Senior Service Designer to join the that team looks after the framework that sets out the skills digital and data professionals need across government. The team are currently doing a Discovery to redesign the whole service around it. That covers skills, learning, career development, resourcing, workforce planning and reward.

The service is for:

• Digital and data professionals in central and local government
• capability leads
• HR teams who support these professionals

Day to day duties:

• Lead the service design for the GDD profession capability website
• Work on your own and lead design across the team
• Look at the big picture and also the detail of each journey
• Use research, data and evidence to understand what users need
• Map how the service works now and how it should work in future, online and offline
• Create journey maps, service blueprints and concepts to help the team make decisions
• Plan and run workshops and co-design sessions
• Work closely with user researchers, content designers and product managers
• Explain design ideas clearly to different audiences
• Work with senior stakeholders, and challenge assumptions where needed
• Follow the GDS Service Manual and Service Standard
• Make sure the service is accessible and works for everyone
• Share your work openly with the team and stakeholders

Key skills:

• Experience leading service design on complex services and leading the design in a multidisciplinary team with little support
• Previously worked at both strategy level and detailed journey level
• Experience mapping complex end-to-end services and user journeys
• Ability to use research and data to make design decisions
• Experience creating service blueprints, journey maps and concepts
• Good knowledge of the GDS Service Manual and Service Standard
• Experience running workshops and co-design sessions
• Experience working in agile teams
• Ability to explain complex ideas to technical and non-technical people
• Strong skills in managing and influencing senior stakeholders
• A good understanding of accessible and inclusive design

This is an excellent opportunity to work across across government and be at the forefront of digital transformation.