Senior IT & Business Systems Analyst

Senior IT & Business Systems Analyst

Permanent Role

Based in South Liverpool

Monday Friday (Hybrd Options)

Reference JW5462

ASPLIV

Are you a hands-on IT professional with strong infrastructure and programming knowledge, looking for greater responsibility and a clear route into management?

Aspion Search is supporting an established international Manufacturing business in its search for a Senior IT & Business Systems Analyst. This is an opportunity to join a small IT team, take ownership of key infrastructure and business systems, and develop towards an IT Manager position supporting the Group IT Manager.

We are particularly interested in candidates who have supported IT within a manufacturing environment and understand how reliable systems underpin production, order processing, and finance.

The Opportunity

This is a varied, senior technical role with infrastructure at its core. You will help keep systems reliable, support users, manage external providers and deliver projects that improve how the business operates.

Working within a flat structure, you will engage with colleagues at every level, from the shop floor to the CEO. You will need to translate technical issues into clear, practical advice and recognise where technology can deliver commercial value.

The role offers scope for early progression into management as you develop your knowledge of the business and demonstrate your ability to take wider ownership.

Key Responsibilities

• Manage and maintain IT infrastructure, supporting system availability, reliability, and performance.
• Provide hands-on technical support, working alongside the IT team to investigate and resolve escalated issues.
• Support Microsoft 365 and the wider business systems environment.
• Take ownership of relationships with external IT service providers, monitoring service delivery, and coordinating changes.
• Support ERP, finance, CRM and order processing systems, including SAP and Salesforce where applicable.
• Apply programming knowledge to troubleshoot issues, improve functionality, and support automation.
• Contribute to IT projects, system upgrades, migrations, and process improvements.
• Help strengthen cyber security practices and identify areas for improvement.
• Investigate emerging technologies, including AI, and assess practical opportunities for their implementation.
• Maintain clear technical documentation, support procedures, and user guidance.
• Deliver training that helps colleagues use systems effectively.
• Monitor recurring issues, downtime, and support trends, addressing underlying causes to improve service.

Essential Experience and Skills

• A strong background in a hands-on IT role, such as Senior IT Support, Infrastructure Engineer, Systems Analyst or Business Systems Analyst.
• Strong infrastructure management and troubleshooting skills.
• Programming knowledge and the ability to apply it to practical business requirements.
• Experience supporting business applications, with an understanding of ERP, finance, or order processing systems.
• Working knowledge of Microsoft 365.
• Strong analytical and problem-solving skills.
• The ability to communicate confidently with technical colleagues, operational teams and senior leadership.
• Commercial awareness and an understanding of how IT performance affects day-to-day operations.
• A proactive approach, with the confidence to take responsibility and the ambition to progress into management.
• Experience in cyber security.
• Strong background in programming.

Desirable Experience

• Experience supporting IT within manufacturing or a comparable operational environment.
• SQL knowledge, including querying, reporting or troubleshooting.
• Exposure to SAP, Salesforce or other ERP and CRM platforms.
• Experience managing external IT suppliers.
• Involvement in cyber security improvements, system migrations or technology implementation projects.
• Experience improving processes through automation or integrating business systems.

Development and Progression

This position would suit an experienced technical professional who is ready to broaden their responsibilities and move towards IT management.

You will have the opportunity to build your knowledge across infrastructure, business systems, supplier management and project delivery, while taking on increasing responsibility within a small team.

To Contact Direct:

Jasmine Williams Commercial Director

(phone number removed)

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