Application Support Engineer

We are working with a global technology business based in Cambridge that is expanding into the UK market and looking to hire Application Support Engineers to join their growing global support team.

This is an excellent opportunity to work in an international environment, providing application support to a global client while developing your technical and problem-solving skills.

As an Application Support Engineer, you will be responsible for providing day-to-day support for business-critical applications. You will work closely with customers to investigate, troubleshoot, and resolve application and integration issues while meeting agreed SLAs.

Key responsibilities include:

• Providing application support via ticketing systems, email, and phone

• Troubleshooting and resolving application and integration issues

• Managing incidents and service requests within defined SLAs

• Investigating complex technical issues with a structured, analytical approach

• Documenting issues, resolutions, and support processes

• Participating in a rotating on-call schedule (evenings, weekends, and holidays)

• Experience supporting Windows workstation and server environments

• Experience with web technologies and environments, including browsers and IIS

• Working knowledge of SQL Server and database-driven applications

• Strong general computer literacy and application usage skills

• Ability and willingness to travel domestically and internationally as well as participate in on call rota

• You have a strong problem-solving mindset and enjoy investigating technical issues

• You are comfortable working in a customer-facing support role

• You can communicate technical information clearly to both technical and non-technical users

• You thrive in an SLA-driven, fast-paced support environment

• Salary in the region of 48,000

• Additional compensation for on-call duties

• Hybrid working model

• Opportunity to work as part of a global support team

• Potential for international travel

If this role aligns with your experience and career goals, we'd love to hear from you. Apply now or get in touch to receive further information and arrange an initial conversation.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.