| Description: |
Salary: £75,000 - 80,000 per year Requirements: - Degree in Computer Science, Business Informatics, IT, Telecoms, or equivalent experience
- Azure certifications: AZ-104 (required), AZ-400 (recommended)
- Microsoft 365 / Microsoft Teams certification is a plus
- Strong communication and teamwork abilities
- Calm and effective under pressure
- Able to prioritise workload and drive efficient resolutions
- Strong analytical skills with a systems-thinking mindset; able to break down complex technical problems into manageable steps
- Deep understanding of Luware SaaS platforms and ITIL-aligned Support & Change Management processes
- Strong knowledge of SaaS platform operations on Microsoft Azure
- Solid understanding of Azure-hosted infrastructure and related technologies (Windows Server, Docker, Kubernetes, SQL)
- Technical expertise in Microsoft Teams and Voice applications
- Good knowledge of cloud automation (CI/CD with Azure DevOps, GitHub Actions; IaC with Bicep, Terraform, ARM)
- Proficient in scripting (PowerShell, Python, Go)
- Working knowledge of Luware ISMS/QMS processes and SOC controls in scope for SaaS operations
Responsibilities: - Operations: Support and maintain the companys SaaS products and services, including monitoring and responding to alerts, and troubleshooting issues as they arise
- Reliability Engineering: Design and implement scalable, fault-tolerant systems that enhance the reliability, performance, and availability of services running in Microsoft Azure
- Automation & Tooling: Develop tools, scripts, and automation to reduce manual effort, improve deployment velocity, and manage cloud infrastructure at scale using Infrastructure-as-Code (e.g., Bicep, ARM, Terraform) and CI/CD pipelines (e.g., Azure DevOps)
- Observability & Monitoring: Build and maintain telemetry, monitoring, alerting, and logging solutions using Azure Monitor, Log Analytics, and Grafana to ensure service health, performance, and uptime
- Incident Response & Root Cause Analysis: Participate in on-call rotations, lead response efforts during high-impact incidents, and perform thorough post-mortems to drive learning and system improvements
- Performance & Scalability: Analyse application and infrastructure telemetry to identify bottlenecks and scalability opportunities; work with engineering teams to optimize reliability and efficiency
- Change & Release Engineering: Partner with software teams to implement safe deployment practices; improve release reliability and reduce time-to-resolution
- through continuous delivery pipelines and release validation tooling; collaborate on QA, upgrades, security patching, and automation to reduce manual effort
- Documentation: Create and maintain the knowledge repository (Dev/ops Wiki) for all systems, processes and tools used to support the platform
- Capacity Planning: Use system metrics to model and forecast capacity needs, identify risks and proactively scale systems to meet future demand
- Platform Resiliency Improvements: Collaborate with engineering and architecture teams to identify single points of failure, introduce redundancy, and implement self-healing patterns across the Azure environment
- Security and Compliance Support: Collaborate with security and governance teams to integrate compliance and security practices into infrastructure automation and operations (e.g., support for ISO27001, SOC2)
- Cross-team Engineering Collaboration: Work with product, security, and platform teams to advocate for and embed SRE principles such as SLOs, error budgets, and blameless post-mortems
Technologies: - ARM
- Azure
- CI/CD
- Cloud
- DevOps
- Docker
- GitHub
- Grafana
- Support
- ITIL
- Kubernetes
- Microsoft 365
- PowerShell
- Python
- SQL
- Security
- Terraform
- Windows
- Office 365
More: Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. Were committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.
Were growing fast - and were hiring!
We are looking for a highly motivated Azure Cloud Engineer to support, maintain, and continuously evolve Luwares SaaS products and services - start as soon as possible.
This role plays a critical part in ensuring high availability, scalability, and security across our cloud environments. Combining operations expertise with platform engineering practices, you will leverage Infrastructure as Code (IaC), automation, and modern CI/CD pipelines to provision, manage, and optimize cloud infrastructure. You will work closely with Development, Security, and Product teams to ensure our SaaS platforms remain secure, stable, and performant while driving operational excellence through DevOps best practices.
Our offer:
- A fast-paced, international, and collaborative work environment
- A challenging and diverse role with high autonomy
- A motivating and supportive team culture where your ideas matter
- Excellent opportunities for personal and professional growth
- Regular team events and the chance to work from another Luware office for up to a month through our exchange program
- A genuinely collegial, international environment with a fresh, dynamic, and open corporate culture
Let the Luware spirit convince you! Do you feel inspired and ready to unleash your full potential? If so, upload your CV spontaneously for an initial review - were just a click away! We are excited to get to know you!
We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed.
Permanent
Full time
Hybrid (E1 8AY, London, London, United Kingdom)
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