2nd Line IT Support Engineer

Bristow Holland is working with a growing IT services provider based in Ipswich, supporting a wide range of clients across East Anglia. This is an exciting opportunity to join a dynamic team delivering technical support, digital solutions, and IT projects to a diverse client base.

The Role

The company is looking for a 2nd Line IT Support Engineer to join their team. The role involves supporting over 100 business clients, both remotely and on-site, across multiple sectors. You will troubleshoot, maintain, and implement IT systems, ensuring clients remain productive and secure.

Key Responsibilities:

• Deliver high-quality IT support across desktops, servers, and Microsoft 365 environments
• Configure and maintain Microsoft 365 tenants including Exchange, SharePoint, Azure AD, and Endpoint Manager
• Install and manage Windows 11 and mobile devices
• Diagnose and resolve technical issues, including mail flow and client configurations
• Maintain clear documentation of all work completed
• Promote best practice in cyber security across client systems

Skills & Experience Required:

• Strong knowledge of Microsoft 365 / Office applications
• Experience with Windows installations and troubleshooting tools (Event Viewer, Command Prompt, etc.)
• Excellent communication skills and ability to take ownership of issues
• Desirable: Networking fundamentals, Windows Server experience (AD, Group Policy, DNS, DHCP)