Application Support - Front Office (h / f)

600 - 650pd

We are seeking a highly experienced Markets Application Support professional to join a Front Office trading floor environment in London, supporting EMEA with additional responsibility for the Middle East region.

emagine is a high-end professional services consultancy and solutions firm Specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions.

We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine.

Main Responsibilities

• Provide Front Office production support for trading systems across EMEA and Middle East regions

• Support cash equities trading systems (primary focus), with exposure to other asset classes where applicable

• Act as a first-line responder in time-critical production incidents

• Monitor and manage live trading environments using tools such as:

  • ITRS (or similar monitoring platforms)

  • Splunk

  • Dynatrace (or equivalent observability tools)

• Perform Real Time incident triage, investigation, and resolution

• Work directly with traders and Front Office stakeholders during live issues

• Ensure end-to-end ownership of incidents, from identification through to resolution and post-incident follow-up

• Participate in and drive root cause analysis (RCA) where required

• Coordinate with global technology and infrastructure teams to restore service quickly

• Act as a deputy for regional support leadership in the Middle East, supporting consistency, direction, and execution standards

Key Requirements

• 5+ years' experience in production support, ideally within financial markets or trading environments

• Strong understanding of cash equities trading systems (preferred), with exposure to other asset classes beneficial

• Proven experience supporting trading systems in high-pressure, time-critical environments

• Strong working knowledge of UNIX/Linux environments

• Experience with monitoring and observability tools such as:

  • ITRS

  • Splunk

  • Dynatrace
    (or equivalent tools - familiarity with one or more is sufficient)

• Scripting ability (eg Python or Bash) is a plus but not essential

If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential.

emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin