1st / 2nd Line Support Engineer

Job Title: 1st/2nd Line Support Engineer

Location: Near Richmond, London (On-site)

Salary: £30,000-£35,000 per annum

Overview

We're hiring a 1st/2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.

Key Responsibilities

• Provide 2nd line support across Microsoft, cloud, and network environments
• Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
• Assist with cloud administration, updates, and system improvements
• Coordinate workloads across engineers and support day-to-day service delivery
• Build strong client relationships and deliver excellent customer service

Skills & Experience

• Experience in a 2nd line role within an MSP
• Strong knowledge of Microsoft 365, Windows environments, and basic networking
• Exposure to firewalls (FortiGate desirable) and MDM solutions
• O365 conditional access and SharePoint setup
• PowerBI knowledge advantageous
• Good communication and organisational skills