Role: 1st Line Technician Location: Brighton (Office-based initially, moving to home working following training) Hours: Monday - Friday, 9:00am - 5:30pm, 37.5 hours per week Pay: 25,000 per annum
An excellent opportunity has arisen for a 1st Line Technician to join one of our longstanding clients, an innovative business based in Brighton.
This is a great opportunity to join a small technical team, supporting customers across connectivity, networking, communications, and technical services, with ongoing training and development available.
Benefits:
Workplace pension
Private healthcare
Annual leave allocation
Training materials for certifications
Individual and company-based bonuses
Potential future travel opportunities
The Requirements:
Previous Helpdesk / 1st Line Support experience desirable but not essential
Basic networking knowledge, including routers, switches, firewalls, VoIP, LAN/WAN
Strong written and verbal communication skills
Confident telephone manner and customer service approach
Methodical problem-solving skills
Excellent organisation and time management
Ability to work well within a team
Positive, flexible, and proactive attitude
Willingness to learn new technologies and pursue ongoing training
The Role:
Providing remote and customer-facing technical support
Logging, troubleshooting, and resolving customer faults
Monitoring internal systems and responding to service issues
Supporting technical administration for connectivity and voice products
Assisting with internal systems and LAN equipment
Recording and maintaining internal process documentation
Supporting projects and onsite installations where required
Liaising with internal departments, suppliers, and telecom partners
If you're keen to join an exceptional team offering technical variety, ongoing training, and long-term development opportunities, please apply to this 1st Line Technician role or contact Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm, Monday to Friday.
