IT Support Analyst

We re looking for an IT Support Analyst to join a business in Glossop.

This is a role suited to someone with at least 1 year of first line support experience, as you will be providing day-to-day IT support, managing service desk requests and supporting Microsoft 365 and Intune administration.

What s on offer?

• £28,000 - £32,000 p/a
• Flexible working hours
• Start times available between 7:30am 9:30am
• Finish times available between 3:30pm 5:30pm
• 8 hours per day
• Initially 5 days in the office
• Hybrid working available once settled

What will you be doing as an IT Support Analyst?

• Providing first line IT support across the business
• Managing helpdesk tickets and service desk requests from logging through to resolution or escalation
• Diagnosing IT issues and escalating specialist problems when needed
• Setting up new users, including laptops, phones, accounts, licences, permissions, MFA and access groups
• Supporting starters, leavers and role changes
• Administering Microsoft 365, Teams, SharePoint, Entra ID and Intune
• Managing Intune device enrolment, compliance checks, app deployment, configuration profiles and basic endpoint policies
• Providing basic user training and creating user guides or knowledge base articles
• Supporting third-party supplier queries, IT improvement projects and recurring issue investigations

What will you need?

• Previous helpdesk, first line support or ticketing system experience
• Understanding of ITIL principles for incident, request, problem and change management
• Microsoft 365 experience
• Microsoft Intune experience
• Experience diagnosing IT issues and identifying practical fixes
• Understanding of confidentiality, secure access and good data handling
• A full UK driving licence and access to your own car

Interested?

Apply today or speak with Caitlin at KPJ Group for more information between 9:00am 5:00pm Monday Friday.

KPJ Group are a specialist Recruitment Consultancy with more than 50 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted.