| Description: |
Title: Senior ServiceNow Architect/Lead - ITSM, ITBM, ITAM, ITOM Location: Remote (Netherlands) | Travel as needed Role type: Permanent employment Role Summary: We are seeking a seasoned Senior ServiceNow Architect/Lead to guide and deliver end-to-end ServiceNow implementations and enhancements across ITSM, ITBM, ITAM, ITOM, HRSD, CSM, SPM, FSM, and scoped applications. You will lead a team of ServiceNow professionals, architect technical solutions, ensure adherence to platform best practices, and collaborate with business analysts, platform owners, and stakeholders in an Agile/Scrum environment. Key Responsibilities: - Lead and mentor a team of ServiceNow resources across Implementation, Integration, Data Transfer, Support, and Development, including enhancement requests.
- Develop and administer technically robust ServiceNow solutions that meet IT department and broader business needs.
- Apply best-practice web programming techniques (JavaScript, AJAX, HTML, CSS) to design, configure, and optimize solutions on the ServiceNow platform.
- Translate business requirements into technical specifications; provide options, risk assessments, and ITIL-aligned process impacts.
- Manage development life cycle tasks, monitor outstanding needs, and deliver timely status updates to project management.
- Communicate complex technical issues and solutions to both technical and non-technical stakeholders.
- Act as an L3 ServiceNow expert for platform incidents, defects, and major issues; drive root-cause analysis and resolution.
- Plan, design, and architect ServiceNow integrations; establish platform roadmap with Platform Owner and stakeholders.
- Define and enforce platform best practices, standards, and governance; drive platform upgrades and release planning.
- Provide technical direction, hands-on development, and training to the Platform team.
- Collaborate with process owners, business analysts, and product owners to align architecture with ITIL processes and business objectives.
- Support global delivery with a focus on quality, efficiency, and customer satisfaction.
Required Qualifications: - 8-12 years of ITSM administration/implementation/configuration in medium to large organizations.
- 5-8 years of hands-on ServiceNow administration/implementation/configuration across ITSM, ITBM, ITAM, ITOM, HRSD, CSM, SPM, FSM, and scoped applications.
- Proven experience leading multiple ServiceNow implementations and end-to-end life cycle delivery (including at least one complete implementation life cycle).
- Strong background in ServiceNow custom application design and development; experience with scoped apps is a plus.
- Experience with Discovery configuration and Run Book Automation (preferred).
- Solid knowledge of web technologies: JavaScript, Ajax, HTML, CSS.
- ITIL knowledge and/or ITIL certification is desirable.
- Excellent written and verbal communication; strong customer service orientation.
- Ability to translate requirements into technical solutions and to communicate effectively to both technical and non-technical audiences.
- Ability to manage multiple priorities in a dynamic, global delivery environment.
Preferred Qualifications: - Experience with integration design/architecture, data migration, and enterprise-scale ITSM transformations.
- Prior exposure to other leading ITSM tools and platforms.
- Ability to work in an Agile/Scrum environment; comfortable with backlog grooming, sprint planning, and status reporting.
What We Offer: - Permanent, remote-first role with global client exposure.
- Flexible work environment with opportunities for travel as required.
- Competitive compensation and benefits package.
- Professional growth: exposure to diverse industries, large-scale implementations, and leadership development.
- Collaborative, inclusive culture with a focus on delivering impact for clients.
Location and Travel: - Global remote position with occasional travel to client sites or internal events as needed.
How to Apply: If you're a strategic technologist who can architect robust ServiceNow solutions, lead high-performing teams, and drive successful, scalable deployments in a global consulting context, we want to hear from you. Please submit your resume and a brief note outlining your relevant Experience and a few examples of your past ServiceNow implementations. Equal Opportunity: We are an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.  |
