Agile Delivery Manager - HMRC - SEO

Bristol, Edinburgh, Leeds, Newcastle, Stratford, Telford, Worthing

Due to workforce control capacity issues, posts in Newcastle and Stratford are only available to existing HMRC staff already based in these locations. HMRC staff based in Reading can also apply to move to Stratford in line with Migration path. HMRC staff based in 100PS can also apply to move to Stratford. Please note, if you choose Newcastle Upon Tyne, Edinburgh or Worthing as a location, you may be appointed to a different area in CDIO rather than in Enterprise Integration Services.

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HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues.

Enterprise Integration Services (EIS) is part of Chief Engineering and Platform Office (CEPO). EIS handle HMRC's core integration/ middleware services, taking care of over a billion transactions every year and connecting hundreds of HMRC services.

EIS provide integration platforms that support Application Programming Interface (API) and File Transfers in and out of HMRC. We also provide services and support API consumers (software developers and other Government Departments) to build and manage authorised software that seamlessly integrates with HMRC digital services. Also, internal and external parties wishing to move large volumes of data in a secure efficient manner across the UK and EU.

We use modern open-source products, and our teams operate within an agile environment, consistently applying agile methodologies to structure and deliver our work. This approach enables our teams to respond swiftly to changing requirements, collaborate effectively across roles, and prioritise tasks based on business value. By using agile frameworks, we foster continuous improvement and maintain flexibility in our processes.

As an Agile Delivery Manager, you will guide and motivate multidisciplinary teams, ensuring they work collaboratively to deliver high quality digital products that meet user needs and deliver value for the organisation.

You will understand when and how to employ Agile and Delivery Management techniques to achieve the best results, coaching team members, and stakeholders in Agile practices. You will create the right environment for teams to succeed, helping them self-organise and fostering a culture of learning, collaboration, and transparency.

You will work within a delivery team throughout the lifecycle, using a range of methodologies to monitor and forecast progress, remove blockers, and ensure continuous improvement. You will collaborate closely with stakeholders to produce favourable outcomes and act as an active member of the Agile Delivery Manager community.

Within the Agile Delivery Management profession, we are passionate about supporting our teams and each other. Our Agile Delivery Manager Community provides a space to learn, share experiences, and grow together.

We are looking for an enthusiastic and self-motivated individual with a passion for people and delivery. You should thrive in a fast-paced digital environment, excel at problem-solving, and inspire teams to deliver value to users. Strong interpersonal and communication skills are essential, along with the ability to influence stakeholders and external partners. Experience in coaching and mentoring teams, as well as managing priorities on large-scale projects, will help you succeed in this role.

Additional Experience and Attributes

• Coaching and mentoring multi-disciplinary teams and/or stakeholders.
• Experience of finance management and commercial/supplier management.
• Ability to manage ambiguity and prioritise effectively on large-scale projects.

Key responsibilities:

• Coach team members, CDIO and HMRC stakeholders in Agile techniques and Delivery Management.
• Monitor and facilitate effective delivery progress and remove blockers.
• Lead, develop and motivate multidisciplinary teams to deliver value.
• Create a culture of collaboration, transparency and continuous improvement.
• Use Agile methodologies to forecast delivery and prioritise effectively.
• Collaborate with stakeholders to manage expectations and deliver successful outcomes.
• Mentor teams and colleagues using your knowledge of Agile and Delivery Management.
• Be an active member of the Agile Delivery Manager community.
• Apply team forming, norming and storming techniques to build empowered teams

Essential Criteria:

• Evidence of delivering medium-large high-quality digital products.
• Proven experience of Delivery Management using Agile techniques.
• Demonstrable ability to balance multiple priorities on large-scale, high-visibility projects.
• Proven experience challenging and removing barriers to effective delivery.
• Proven experience working with multi-disciplinary teams.
• Evidence of strong negotiation and influencing skills with stakeholders and partners.

Office Closures

For more information on where you might be working, review this information on our locations .

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites include:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.