IT Engineer

hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role.

Ready for a new challenge?

Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?

If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business.

The role

The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are.

Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day-to-day working simpler, more efficient and more reliable.

This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business-critical platforms.

For someone who enjoys combining technical problem-solving with helping people, this role offers the chance to contribute to something bigger than day-to-day support, playing a key part in helping the organisation grow and operate effectively.

Requirements

This role involves on-site working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne.
We're looking for people who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients.

We're looking to welcome a new team member as soon as possible. If you're interested in joining Opencast, we'd encourage you to apply.

Essential experience

This role offers the opportunity to develop your technical expertise in a modern, cloud-first environment while learning from experienced engineers and playing a visible role in the day-to-day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology.

You'll likely bring experience in:

• Delivering IT support in a professional environment, with a strong focus on customer service and user experience.
• Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level.
• Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services.
• Managing and prioritising requests through an ITSM or ticket management platform.
• Supporting desktop operating systems, including Windows and/or macOS.
• Administering user accounts, access permissions and business applications.
• Following documented processes and maintaining accurate support documentation.

Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology.

Experience with any of the following would be particularly valuable:

• Microsoft Intune or other MDM/RMM tools.
• Supporting macOS environments.
• Microsoft 365 certifications.
• Exposure to platforms such as Salesforce or Workday.
• Experience gained within a service-led organisation where responsiveness and collaboration are important.

Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long-term career within IT Operations.

Salary

£27,000 - £34,000 per annum.

What we offer

A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team.

Where you'll work

This role requires regular on-site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on-site working is essential for fulfilling the responsibilities of the role.

We include you

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Interview

Interviews will be conducted in person. We're happy to make adjustments to support your needs.

Want to know more?

Visit our website or email