2nd Line Support Engineer Location: Manchester, five days per week onsite Salary: £33,000 per annum
We are looking for a 2nd Line Support Engineer to provide technical support across Microsoft technologies, Microsoft 365, end user devices, hardware and software.
The role will involve resolving escalated incidents, diagnosing technical issues, managing user access, installing and configuring equipment, and maintaining accurate records through an IT service management system.
Applicants should have: Previous 2nd line support or systems administration experience Strong Microsoft 365 and end user hardware knowledge Experience resolving incidents and technical problems An understanding of operating systems, networking and access management Strong communication and customer service skills
Some travel between local sites and participation in an on call rota may be required.
